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Benefits and how to apply

Benefits and how to apply

The Revenues & Benefits service administers claims for Housing Benefit on behalf of the Department for Work & Pensions. The service also administers the Discretionary Housing Payment scheme.

Housing Benefit is a means tested benefit for tenants to help meet their rental liability. Council Tax Support is available to help people on low incomes to meet their Council Tax liability. If you wish to claim both benefits you need only complete one application. 

All applications for Housing Benefit and Council Tax Support should be made online using our online portal.

If you apply online we are able to process your application more quickly providing you supply all the necessary evidence. If you are unable to access the website or have additional needs, you can also visit our Contact Burnley offices on Parker Lane, Burnley, where you can use one of the free access PC’s or iPads. We also have staff on hand to guide you through the process. In certain circumstances we can also supply a paper form.

Burnley is now a ‘full service’ Universal Credit area. This means that how you apply for help with paying your rent has changed. Before you continue to make an application check the following statements,

Are you receiving any of the following benefits?

  • Job Seekers Allowance (Income Based)
  • Employment & Support Allowance (Income Based)
  • Income Support
  • Working Tax Credits
  • Child Tax Credits
  • Housing Benefit

Are you or your partner of Pensionable Age?

  • If you are unsure, you can check when you are eligible for a pension at the following site,

 Calculate state pension eligibility

Do you have more than 2 dependent children?

Are you currently living in any of the following types of property?

  • Temporary accommodation provided by the local authority
  • A Housing Association, registered charity, not for profit organisation or county council property which provides you with support as part of your tenancy agreement
  • Local authority hostel
  • Domestic Violence Refuge

If you have answered YES to any of these questions please continue. Otherwise you need to apply for Universal Credit to see if you are eligible for help with your housing costs.  
Apply for Universal Credit

IMPORTANT: Universal Credit only applies to Housing Benefit - if you also want to claim Council Tax Support you MUST make a claim with us.

Estimate your benefit

Before making a claim, you should use our online calculator to see if you are eligible, this will give a good indication to your eligibility and save you time. 

If you have used the online calculator and still wish to make a claim online please follow the link below.

Burnley Benefits Online

Discretionary housing payments are intended to help claimants who are receiving housing benefit but the amount they are receiving does not cover the full rent they are charged.

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