A-Z of Council Services
Browse the Alphabetically listed information & services below:
Individual account enquiries - council tax
Service Outline:
The Council Tax Service provides householders with information relating to their council tax and payments. This may include information on payments, arrears, discount eligibility and copies of bills.
You can also find out more information by using the links provided : About Council Tax and How to pay your Council Tax
Online services:
- Online Council Tax Change of Address Form
(also used to apply for new accounts) - Check your Council Tax balance online
- Pay your Council Tax balance online
- Council Tax Band Amounts for 2005/2006
- Council Tax Band Amounts for 2006/2007
- Council Tax Band Amounts for 2007/2008
- Council Tax Band Amounts for 2008/2009
- Complete a Council Tax Direct Debit Mandate online
- Download a Council Tax Direct Debit Mandate
- Download a Council Tax Standing Order Mandate
- Download a list of Allpay Swipecard Outlets in Burnley
Contact details:
Contact Burnley - Revenues
Email: localtaxation@burnley.gov.uk
Telephone: 01282 425011
Fax: 01282 477218
Visit: Contact Burnley - Revenues
Address: 9 , Parker Lane, Burnley, Lancashire, BB11 2BJ
Service Availability:
Contact Burnley One Stop Shop, is open Mon Tue Thurs & Fri 9.00am - 5.00pm, Wed 10.00am - 5.00pm.
Common Questions:
- EXEMPTION - Do I qualify for Council Tax exemption?
- APPEALS - I don’t agree with a decision that has been made in respect of my Council Tax. What can I do?
- APPEALS - I have appealed the banding on my property, why have you issued a Court summons?
- APPEALS - I have appealed to the Council about my liability for Council Tax, but their decision remains the same. How do I contact the Valuation Tribunal?
- BAILIFFS - I have paid all the Council Tax I owe, why are the bailiffs still pursuing me?
- BAILIFFS - I haven’t lived at the address I owe money for some time, why are you sending bailiffs now?
- BAILIFFS - I don’t own goods of any value, what happens when the bailiffs call?
- BILLS - Can I wait for the reminder notice every month?
- BILLS - How can I make sure I don’t get any more reminders?
- BILLS - Why have I received another bill?
- CHANGE OF ADDRESS - I am moving out of the Burnley area. What do I need to tell you?
- CHANGE OF ADDRESS - I am moving out of the Burnley area. Will you transfer my details to the new Authority?
- CHARGING ORDER - Can I object to the imposition of a Charging Order?
- CIRCUMSTANCES - What should I do if my circumstances change?
- COURT HEARING - What will happen if I fail to attend the hearing?
- COURT HEARING - Will the Magistrates decide how much I can pay?
- COURT HEARING - Will there be a solicitor at the Court I can speak to?
- COURT SUMMONS - I have received a summons: what can I do if I can’t afford to pay in full?
- COURT SUMMONS - I was on Income Support at the time the charge was due, why have I been summonsed to Court?
- COURT SUMMONS - I wish to attend the hearing but I cannot appear on the date I have been summonsed.
- COURT SUMMONS - Why have I been summonsed to Court when the debt is shared with my partner?
- COURT SUMMONS - Why have you sent me a Court summons when I have applied for Council Tax benefit?
- DEATH - I have received a cheque for my late mother’s overpaid Council Tax, but I cannot pay it in, because the cheque is to the “Exors of” and her bank account has been closed. What can I do?
- DEATH - What happens to any outstanding bills if the Council Tax payer dies?
- LIABILITY ORDER - Why have you applied for a Liability Order when I have applied for Council Tax benefit?
- DISCOUNT - Can I backdate by claim for a council tax exemption or discount?
- DISCOUNT - Can I get a reduction if I am not happy with the level of services that I am receiving?
- DISCOUNT - Do I qualify for a Council Tax discount?
- DISCOUNT - I am a single parent and my son is 18, but I am still receiving child benefit for him. Do I still get a discount?
- DISCOUNT - I am disabled. Do I have to pay Council Tax?
- DISCOUNT - I am going away for a while and will be leaving my property empty. Will I still have to pay?
- DISCOUNT - I am going to work abroad for the next two years. My wife will be remaining in our house in Burnley. Will she receive single occupancy discount?
- DISCOUNT - I live alone. Do I qualify for a reduction of Council Tax?
- DISCOUNT - I live and work abroad. Why do I have to pay council tax for my property in Burnley?
- DISCOUNT - My father has come to live at our address, because he is elderly. We have blocked off an extension on our house, so that he has his independence .He has his own front door, but can contact us if he needs to. What do we do about the Council Tax?
- DISCOUNT - What evidence do I need to supply with my application for council tax discount?
- EARNINGS ORDER - I have just received another bill for Council Tax; do I have to pay it if I have an Attachment of Earnings Order in force?
- EARNINGS ORDER - I have just received my Council Tax bill and would like to pay through deductions from my wage, can I do this?
- EXEMPTION - I have purchased a property but have not moved in yet because it is uninhabitable. Do I have to pay?
- EXEMPTION - My relative has gone into a nursing home. Will he/she still have to pay Council Tax on her house?
- EXEMPTION - Why have I been refused an exemption on the property I have just purchased, because it is unfit to live in?
- EXEMPTION - You can see that my property is all boarded up, from the outside. Why do you require an internal inspection before considering whether the property is uninhabitable?
- EXEMPTION - What is the difference between an unoccupied dwelling and a vacant dwelling?
- GENERAL - Why should I pay for services I don't use?
- GENERAL - Will you tell anyone else about my Council Tax account details?
- LIABILITY - I own a house, which I rent out. Who is responsible for paying the Council Tax?
- LIABILITY - Do all properties pay Council Tax?
- LIABILITY - There are three of us living in a property, but the other two are students. Do I have to pay?
- LIABILITY - I have more than one property. Will I have to pay more than once?
- LIABILITY ORDER - I have already made an arrangement to pay why have you sent me a form?
- LIABILITY - Who is liable to pay the council tax bill on a property?
- LIABILITY - Why do you need the exact date that I purchased my property?
- NEW ACCOUNT - I am moving into the Burnley area. What do I need to tell you?
- PAYING - I have received a Council Tax reminder, but I paid the instalment at the local shop. What should I do?
- PAYING - I was not living at the address on the date it states on the summons, why have I been sent a summons?
- REBATE - I have received a cheque from you for overpaid Council Tax, but I don’t have a bank account. How can I get my money?
- VALUATION - How can I find out what valuation band my property is in?
- VALUATION - How do I contact the Valuation Office?
- VALUATION - I have just purchased a property and don’t think that the Council Tax banding is correct. Who do I appeal to?
- VALUATION - My property band is not correct - what can I do about it?
- Valuation - My property’s band has been reduced by the Valuation Office. Can I have a refund of the overpaid Council Tax?
- VALUATION - Who can appeal against a valuation band?
- VALUATION - Why is the house across the road in a lower band to mine?
- VALUATION - We are currently having an extension built on our property. Will we have to pay more council tax when it is finished?
- VALUATION - What are the grounds for appeal in respect of my Council Tax banding?
- VALUATION - Why do I have to pay more Council Tax than my neighbour/friend?
- COURT SUMMONS - I have received a summons: do I have to attend Court?
- BILLS - Why have you sent me a reminder when I have always paid on time before?
- COURT COSTS - Why have I incurred costs?
- FINAL NOTICE - I’ve brought my instalments up to date; can the Final Notice be ignored?
- COURT COSTS - I have paid the Council Tax, do I still have to pay the costs?
- REMINDERS - Why are your notices so harshly worded?
- FINAL NOTICE - Will I be able to have instalments next year?
- ARREARS - Will I incur further costs if a Charging Order is applied for?
- PAYING - Can I choose the date that I pay my instalment?
- PAYING - Having problems paying?
- PAYING - I pay by direct debit. Can I choose my payment date?
- PAYING - The payment date is not convenient for me, what can I do?
- ARREST WARRANT - I cannot afford to pay the Council Debt in full, can I make payments in instalments?
- ARREST WARRANT - The Warrant Officer has left a note at my home, what do I do?
- COURT HEARING - Can I make arrangements to attend Court to sort the situation out and avoid prison?
- COURT SUMMONS - Why haven’t I received any previous reminders?
- EARNINGS ORDER - What happens if I do not operate an Attachment of Earnings Order for one of my employees?
- LIABILITY ORDER - Once a liability Order has been granted:what happens if I do not supply the requested information?
- LIABILITY ORDER - Will my name or address be ‘black-listed’?
- PAYING - Why do I have to pay my Council Tax in 10 instalments and not 12?
- How many nights can my boyfriend stay over without it affecting my single occupancy discount?
- CHANGE OF ADDRESS - I am moving to another property, but still own the one that I am leaving. Will I still have to pay Council Tax on my old house?
- EXEMPTION - What happens if no one is living in the property?
- PAYING - Can I pay at my local store or Post Office?
- ARREARS - Can my home be taken from me?
- BAILIFFS - I feel that bailiffs have acted unlawfully, what do I do?
- BAILIFFS - The bailiffs have attended my property: why haven’t I received any other documents?
- BANKRUPTCY - I have received a Statutory Demand, what do I need to do?
- COMMITTAL SUMMONS - I have received a Committal Summons: I can’t afford to pay in full; can I still make payment arrangements with you?
- COURT HEARING - What should I do if I need an interpreter?
- COURT HEARING - Where can I obtain legal advice?
- DEBT - I can’t afford to pay the total sum due, what can I do?
- EARNINGS ORDER - I am now in full time work, can you take the debt straight from my wage?
- EARNINGS ORDER - I don’t want deductions taken from my wage, what can I do?
- EARNINGS ORDER - I have received an Attachment of Earnings Order for one of my employees but I am unsure how to operate it.
- EARNINGS ORDER - I have two Orders on my wage and I cannot afford the deductions, what can I do?
- EARNINGS ORDER - My employers are taking too much from my wage, what can I do?
- GENERAL - Why should I pay extra for non-collection from others?
- LIABILITY ORDER - A Liability Order has been granted against me: what can I do if I can’t afford to pay in full?
Further Information:
- Statement of Accounts
- Budget Leaflet
- Local Taxation Service
- Council Tax Recovery
- Council Tax
- Money Matters
- Council tax discounts
- Council tax appeals
- Council tax disability band reduction
- Council tax valuation bands
- Council tax exemptions
- About council tax
- How to pay your council tax
- Council tax amounts 2005 / 2006
- Burnley Councils Budget 2007-08
- Burnley Councils Budget 2008-09
PID No: 58
