We know that flooding can make life extremely difficult for residents and businesses.
This page sets out advice and information for householders and businesses affected by flooding, and for all those seeking to make preparations in relation to the risk of flooding.
Support for households hit by Storm Ciara:
In the aftermath of Storm Ciara in February 2020 the Community Foundation for Lancashire has launched a recovery fund appeal to support household affected by the flooding.
Who to call when ...
Flood water from rivers/streams/reservoirs - check our website or Facebook page for updates/advice. You can also check river levels here
Water from overflowing/blocked drains in the road - call Lancashire County Council highways – 0300 123 6780
Water coming in through the basement walls etc - it's residents/business owners responsibility to manage the situation, if vulnerable call emergency services on 112 or 999
If there are drains that are failed/backing up within private premises - contact United Utilities on 0345 672 3723 or visit https://www.unitedutilities.com/emergencies/got-a-problem/flooding/
If there is burst mains waste or water pipes callers - call United Utilities on 0800 330 033
In events of trees being blown down blocking roads - call Lancashire County Council highways 0300 123 6780
If any serious damage is reported to buildings these should be reported to the emergency services on 999
Problems with the incoming electrical supply - report to Electricity North West Ltd on 105 or 0800 195 4141 or visit https://www.enwl.co.uk/power-cuts/power-cuts-power-cuts-live-power-cut-information-fault-list/fault-list/?postcodeOrReferenceNumber=
Flooding advice campaign:
Lancashire County Council has launched a campaign to help people be better prepared for possible flooding.
The campaign highlights the fact that flooding can happen almost anywhere, often without warning, during and after heavy rainfall – and that being prepared can significantly reduce its impact on people and property.
For more advice on preparing for and dealing with flooding click here
A leaflet called Flooding - Be Prepared has lots of helpful advice and tips.
Over the last few years, we have seen the devastating impact of heavy rainfall in Lancashire where people have had to leave their homes and seen valuables destroyed by flood water.
Even if you don't live near open water, there can be a risk of flooding. If it rains hard enough for long enough the roadside drains can become overwhelmed and the water will find its way to lower ground, potentially through houses, businesses or critical infrastructure.
It can't ever totally be prevented but there are things you can do to reduce the impact of flooding and preparing in advance will help you keep calm during a stressful situation.
This includes making sure you have the correct home insurance policy in place; writing a flood plan and preparing an emergency flood kit; making sure you know how to turn off your water, gas and electricity; and looking into ways of protecting your home from potential damage.
Localised flooding on the roads and pavements is a common problem during heavy rainfall, and often for a few hours afterwards. Unfortunately any damage it causes can of course last a lot longer.
Driving through anything more than about 10cm of water is a risk to motorists and their vehicles, while homes and businesses on the roadside are also at risk of damage from waves caused by vehicles moving too quickly through the water.
You can help reduce the risk of surface water flooding by making sure any drains on your own property are clear of leaves and other debris, because these often act like a plug and stop the water from draining away. You might even want to check leaves haven't blocked the drain on the road outside.
If you feel blocked drains are causing a flood risk please refer to the advice in the Flooding - Be Prepared leaflet (see link above) or contact Lancashire County Council which is responsible for road drainage.
Check your flood risk:
Click here to check how vulnerable your property is to flooding, find out about the latest flood warnings, and other useful information on how to prevent flood damage.
Please note that, in responding to actual flood emergencies, Burnley Council has no statutory obligation to provide sandbags for flood protection, but may supply filled sandbags as an emergency measure if appropriate.
Officers will deploy available sandbags in highest risk areas as flood risk increases.
Householders should be advised not to rely on the council being able to respond to all needs in an emergency and to reflect upon measures that can be taken now to prepare for potential flooding in the future.
For more information click here or see the download to the right of this page.
Managing flood risk in Padiham:
View the latest Environment Agency newsletter here
For regular updates on the weather
- Tune in to your local radio station for the latest information about flooding and traffic reports.
- Check the Met Office Severe Weather Warnings.
- Follow the Met Office on Facebook and Twitter for weather updates.
- Follow the hashtags #LancsAlert and #FloodAware on Twitter.
- Lancashire Police – 999 – If there is an immediate risk to life call the police (101 non-emergency number).
- Environment Agency Floodline - 0345 988 1188 - To report a flood or if your property is at risk of flooding from a reservoir, river or coastal water.
- United Utilities - 0345 6723 723 - If flooding is from sewers or burst water mains.
- Power cuts – 105 - To report a power cut or get updates when your electricity has been cut off. You can find more flooding advice from Electricity Northwest and their priority services register for customers who may need extra support during a power cut.
Other key contacts
Lancashire County Council - 0300 123 6780 – If flooding is from highway drainage, surface water, groundwater or watercourses. We can also give you advice on local rest centres, road closures or vulnerable people. Report a blocked drain or a pothole using our online form.
The advice is to check the local weather forecast from the Met Office before setting off and tune into local radio stations for traffic and travel updates. Always drive with extra care, allow plenty of time for journeys and avoid travelling in severe weather conditions unless your journey is essential.
The Environment Agency is a good source of information, not only when flooding is occuring, but also for advice and information on how to prevent flooding from affecting your property. The agency has issued a couple of posters which may be helpful - one covering personal property and the other your home
United Utilities has responsibility for certain sewage and drainage systems. There's useful information on their website.regarding flooding
Latest information : government and industry information on home insurance
Flood Re is the national scheme designed to help provide better access to affordable home insurance for those in high flood-risk areas across the UK. It represents a long-term, sustainable approach to providing home insurance for those at flood risk.
Download the information leaflet which describes how Flood Re will work for customers on the right or by clicking here. There is also a video available to watch at: http://www.floodre.co.uk/customer-info.
It is important that people at high flood-risk areas shop around for the best insurance policy. A list of participating insurers is avaiable at www.floodre.co.uk.