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Environmental protection

Investigating nuisance complaints

Guidance on how the Council will deal with your complaint of alleged nuisance. 


Troubled with noisy neighbours, commercial or industrial noise? Check the pages of our website to see what help is availbale


Nuisance may come from a variety of sources such as commercial kitchens or business premises and their practices. If you think you are experiencing odour nuisance download a diary sheet and advice here


Burning of waste may not be illegal but if smoke or odours are causing you a nuisance we may be able to help. For information see this link Bonfires.  If you think you are experiencing  nuisance download a diary sheet


Incorrectly installed or designed security lighting may cause a nuisance to some people. If you think you are experiencing light nuisance download diary sheet and advice here

Private Action

In some circumstances we may not be able to assist you with your complaint. The following page will advise on how to take your own private action.

Private water supplies 

Law relating to public and private water supplies in England is about to change.  The DWI have prepared a letter that summarises the changes, these will take effect on 18th July 2018.  A link to this letter is can be found here.

The local auhtority has a role in risk assessing and monitoring domestic or commercial private water supplies to esnure they comply with drinking water standards. For further information and guidance on how we monitor supplies see this link Private Water Supplies

Air Quality

The Council is responsible for reviewing and assessing the quality of outdoor air within the Borough and to determine whether local air quality meets required government standards. Further information relating to air quality in Burnley may be found here.

Smoke control orders

Many areas within the borough of Burnley are smoke control areas where you can't emit smoke from a chimney unless you're burning an authorised fuel or using 'exempt appliances', for example burners or stoves.  You can be fined up to £1,000 if you break the rules.

For more information on this, including lists of DEFRA exempt appliances and authorised fuels, please go to this link:

A practical guide to open fires and wood burning stoves can be downloaded from the menu to the right, as well as a map detailing the smoke control orders within the borough.

***** Breaking news as of 21/02/2020************

Government takes action to cut pollution from household burning

Plans to phase out the sale of coal and wet wood for domestic burning and encourage the use of cleaner fuels in the home have been confirmed by the government today (21 February).

Wood burning stoves and coal fires are the single largest source of the pollutant ‘PM2.5’, emitting twice the contribution of industrial combustion and three times the contribution of road transport. This form of pollution consists of tiny particles which penetrate deeply into our body, including lungs and blood, and has been identified by the World Health Organisation as the most serious air pollutant for human health.

To help improve the air we breathe and ensure householders choose cleaner fuels, sales of coal and wet wood – the two most polluting fuels – will be phased out between 2021 and 2023, giving the public and suppliers time to move to cleaner alternatives such as dry wood and manufactured solid fuels.

To see the Governments full press release and information on its clean Air Strategy please click here

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