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Environmental protection

Investigating nuisance complaints

Guidance on how the Council will deal with your complaint of alleged nuisance. 

Noise

Troubled with noisy neighbours, commercial or industrial noise? Check the pages of our website to see what help is availbale

Odour

Nuisance may come from a variety of sources such as commercial kitchens or business premises and their practices. If you think you are experiencing odour nuisance download a diary sheet and advice here

Bonfires

Burning of waste may not be illegal but if smoke or odours are causing you a nuisance we may be able to help. For information see this link Bonfires.  If you think you are experiencing  nuisance download a diary sheet

Light

Incorrectly installed or designed security lighting may cause a nuisance to some people. If you think you are experiencing light nuisance download diary sheet and advice here

Private Action

In some circumstances we may not be able to assist you with your complaint. The following page will advise on how to take your own private action.

Private water supplies 

Law relating to public and private water supplies in England is about to change.  The DWI have prepared a letter that summarises the changes, these will take effect on 18th July 2018.  A link to this letter is can be found here.

The local auhtority has a role in risk assessing and monitoring domestic or commercial private water supplies to esnure they comply with drinking water standards. For further information and guidance on how we monitor supplies see this link Private Water Supplies

Air Quality

The Council is responsible for reviewing and assessing the quality of outdoor air within the Borough and to determine whether local air quality meets required government standards. Further information relating to air quality in Burnley may be found here.

Smoke control orders

Many areas within the borough of Burnley are smoke control areas where you can't emit smoke from a chimney unless you're burning an authorised fuel or using 'exempt appliances', for example burners or stoves.  You can be fined up to £1,000 if you break the rules.

For more information on this, including lists of DEFRA exempt appliances and authorised fuels, please go to this link: http://www.gov.uk/smoke-control-area-rules

A practical guide to open fires and wood burning stoves can be downloaded from the menu to the right, as well as a map detailing the smoke control orders within the borough.

 

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