All council licensing services are now being provided remotely. All contact should be made by email to email@example.com.
Frequently asked questions - see here for answers to some FAQ`s
Knowledge tests, safeguarding training and Contact Burnley appointments are now suspended.
If your taxi licence is due to expire before August 1st you DO NOT need to contact us at this stage, we will write to you and explain what process is in place for your licence.
Information on DBS services is available here
Covid 19 testing for taxi and private hire drivers
Current advice is that members of the taxi and private hire trade are eligible for testing, but it should be stressed that this is only if the individual is exhibiting symptoms ie cough or temperature.
To book a test click here
Please note that this advice does change over time so it is best to look at the latest information on the Government website here
Hackney Carriage Driver
Hackney Carriage Vehicle
You can download an Application Form, Conditions of Fitness and Current Age Limits from the document list on the right.
Private Hire Operator
Any person who wishes to invite or accept bookings for private hire journeys from an address within Burnley is required by law to hold a licence issued by us.
You will be required to keep records of every journey and are responsible for ensuring that the journeys booked are completed.
We can only issue a Private Hire Operators licence if the premises that you wish to operate from is within the area of Burnley
How to apply for a new licence
Applicants must attend the Licensing Unit in person together with
- Planning permission, or a letter from the planning department stating that you do not need planning permission
- Your Licence Fee – This will vary depending on the number of licensed vehicles that you wish to use at any one time
- Your completed application form
- You will also be required to undergo a Criminal Record Bureau check which may take up to 5 weeks
If your application is successful and the company name you wish to use does not resemble another already licensed operator, then you will be issued with a licence and a copy of the Private Hire Operator's Conditions.
Private Hire Driver
Private Hire Vehicle
Private hire vehicles have to be licensed. Private hire vehicles are vehicles that cannot be hailed from the street, and all journeys must be pre-booked.
Vehicles must conform to the Council's pre-licensing requirements, and be tested and inspected before a licence can be issued to ensure that they are mechanically fit, safe and comfortable.
The Council operates an age limit policy dependant on the type of vehicle you wish to licence.
Application forms for a private hire vehicle licence and licence conditions are available for download at the top right of this page and can also be collected from Contact Burnley at Parker Lane.
Complaints, comments or feedback regarding any of the above can be made by email to: Licensing@burnley.gov.uk
If you wish to report an incident involving a Burnley licenced taxi driver or vehicle then please provide as much information as possible including dates, times, addresses, taxi firm, licence plate or badge numbers, registration numbers, witnesses names & addresses together with a summary of the issue of concern.
Please note taxis & taxi drivers are subject to the same road traffic rules and criminal laws as everyone else, and those matters should be reported to the police. Matters involving drivers and vehicles licenced in other council areas should be reported to the relevant licensing authority.