Benefits and how to apply
The Revenues & Benefits service administers claims for Housing Benefit on behalf of the Department for Work & Pensions. The service also administers the Discretionary Housing Payment scheme.
Housing Benefit is a means tested benefit for tenants to help meet their rental liability. Council Tax Support is available to help people on low incomes to meet their Council Tax liability. If you wish to claim both benefits you need only complete one application.
Burnley is now a ‘full service’ Universal Credit area. This means that how you apply for help with paying your rent has changed. You can only claim Housing Benefit if:
- You are a pensioner
- You live in supported accommodation such as a refuge, homeless hostel, sheltered housing or accommodation which includes care, support or supervision
- You get a benefit that includes a severe disability premium
- You live in temporary accommodation provided by the local authority
IMPORTANT: If you also want to claim Council Tax Support you MUST make a claim with us.
All applications for Housing Benefit and Council Tax Support should be made online using our online portal.
If you apply online we are able to process your application faster providing you supply all the necessary evidence. If you are unable to access the website or have additional needs, you can also visit our Contact Burnley offices on Parker Lane, Burnley where you can use one of free access PC’s or iPads. We also have staff on hand to guide you through the process. In certain circumstances we can also supply a paper form.
Save yourself time, before making a claim, use our online calculator to see if you are eligible, this will give a good indication to your eligibility.
If you have used the online calculator and still wish to make a claim online please follow the link below.
Apply for Housing Benefit/Council Tax Support
Struggling to cover your rent? Discretionary housing payments are intended to help claimants who are receiving housing benefit or the housing element of universal credit but the amount they are receiving does not cover the full rent they are charged.
If any of your circumstances change, including your income, household or capital, you must tell us immediately so we calculate your new amount. If you are not sure how to use the online portal, watch our helpful online video giving you all the information you need.
If you need to provide any evidence in support of an application, you can use the form below. Simply complete the form, take a photo of your evidence on your phone or tablet and attach it to the form and submit. It’s quick, easy and secure.