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Preface First

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Residents deliver their verdict on council services

Release date: 
Friday, 13 January, 2017

The results of the latest survey of residents across Burnley have been revealed and provide a snapshot of people’s views on a wide range of council services.

The annual survey, carried out through the Citizens’ Panel and social media, attracted almost 650 responses. The results will be used to help shape Burnley Council’s future work.

Parks and sports facilities, the local countryside, and good neighbours/people are considered to be the best things about living in Burnley. Litter and dog fouling were named the biggest problems.

Other highlights included:

  • 83% satisfied with parks and open spaces, rising to 92% among regular (at least once a week) visitors
  • 63% satisfied with sport and leisure facilities, rising to 82% among regular users
  • Of those that have recently contacted the council, three-quarters (77%) were satisfied with the overall customer service experience
  •  66% satisfied with their local area as a place to live

Just over two-thirds of people (68%) were satisfied with household refuse collection and just under the same proportion (62%) expressed satisfaction with the doorstep recycling service.

Council leader Mark Townsend said: “Residents have had their say and given us their honest, and in some cases, robust opinion on how well or otherwise the council is doing when it comes to delivering important day-to-day services.

“As always it’s a mixed picture. There are areas where we’re doing well; in other places we recognise we need to do better. All this is against a background of years and years of Government funding cuts, which has meant changing the way we provide services to adapt to the financial realities.

“We’ve had to take a cold hard look at what services we deliver, whether we can continue to do so, and whether we’ve had to either charge for previously free services, such as garden waste, or cut them back. I fully understand the frustration and sometimes anger from residents who are asked to pay more council tax whilst, at the same time, they see some services reduced or having to change to meet the new financial reality. However we have to change the way we do things in order to balance the budget in the face of massive funding cuts.

“In many areas we continue to see good levels of satisfaction from residents and we want to build upon that. Dog fouling and littering continue to be residents’ main concerns and we are reviewing options for taking an even stronger and more proactive approach to enforcing the law and  tackling the selfish minority who spoil our neighbourhoods for everyone else.

“In others, such as waste and recycling collections, we have seen some fall in satisfaction. This may have been as a result of frustrations regarding the forthcoming charges for garden waste, and last year’s changes to the waste collection day for some residents. The waste and street cleansing contract introduced last year has brought savings and we will continue to closely monitor performance levels to ensure a high quality service.”

He added: “I’d like to thank everyone who took part in the survey. The full results are available on the council’s website www.burnley.gov.uk/about-council/council-meetings-how-get-involved/consultation-and-engagement

 

“I’d encourage people to follow the council on Facebook and Twitter and take part in any future consultations.”

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