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Stay up to date, don’t be late

In February 2016 we started trialling a new SMS service to help you pay your Council Tax on time. We send you a text message to remind you when your monthly Council Tax instalment is due. The message will include a link to the Councils online payment facility and automated telephone payment line to make payment easy.

The message will say ‘Your Council Tax instalment is now due. Visit www.burnley.gov.uk/payments or call 0844 5578321 to make payment and avoid losing your right to pay by instalment’. We expect to offer the service to all our customers who do not pay by Direct Debit in the coming months, so look out for further announcements.

We will still issue reminders where instalments remain unpaid following a text message. So stay up to date and avoid receiving a reminder or ultimately a summons.

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