Council Tax and Benefits
Your Council Tax helps fund the services we provide – as well as the work of Lancashire County Council, Lancashire Fire Authority and the Lancashire Police and Crime Commissioner.
To view your council tax balance, register for paperless billing, set up or amend a direct debit, register a change of address, apply for a discount or exemption or tell us about a tenant moving in or out of your property, access your online account below.
Apply for housing benefit or the Council’s Discretionary Housing Payment scheme. Before making an application, see if you are eligible by using our online eligibility checker.
Upload your evidence here and we can deal with your information faster and can make any changes to your account sooner.
If you don’t have a PC, don’t worry, you can access a PC or the internet, by using the free access PCs at any of the Burnley libraries, at some local community centres or in our main customer service centre at Contact Burnley in Parker Lane. Staff are also on hand to help.
If you are still not sure what to do, take a look at our helpful guides.
We’ve been made aware that residents are sometimes being approached via email by a company claiming they are due a council tax refund. The company usually asks residents to confirm certain details, including their bank details. This is a scam and residents are advised not to give any details.
Burnley Council will never email you regarding a refund. If you receive such an email, please delete it immediately.