Council Tax and Benefits
Your Council Tax helps fund the services we provide – as well as the work of Lancashire County Council, Lancashire Fire Authority and the Lancashire Police and Crime Commissioner.
To view your council tax balance, register for paperless billing, set up or amend a direct debit, register a change of address, apply for a discount or exemption or tell us about a tenant moving in or out of your property, access your online account below.
Apply for housing benefit or the Council’s Discretionary Housing Payment scheme. Before making an application, see if you are eligible by using our online eligibility checker.
Upload your evidence here and we can deal with your information faster and can make any changes to your account sooner.
If you don’t have a PC, don’t worry, you can access a PC or the internet, by using the free access PCs at any of the Burnley libraries, at some local community centres or in our main customer service centre at Contact Burnley in Parker Lane. Staff are also on hand to help.
If you are still not sure what to do, take a look at our helpful guides.
Save yourself £££s
We would ask Burnley residents not to engage with companies offering refunds worth thousands of pounds and claiming to be Council Tax refund specialists. Some companies will offer you a free investigation service to determine the correct Council Tax band for your property and offer you a no win no fee service. They do, however, charge you up to 35% of any refund that you are due, which is a huge cost for something that you can do yourself for free!
If you think your property might be in the wrong band, then you need to contact the Valuation Office Agency by challenging the banding https://www.gov.uk/challenge-council-tax-band
If you think that a property you used to live in has been re-banded and you are now due a refund because you overpaid Council Tax then please check the band https://www.gov.uk/council-tax-bands and then contact us at email@example.com
We’ve been made aware that residents are sometimes being approached via email by a company claiming they are due a council tax refund. The company usually asks residents to confirm certain details, including their bank details. This is a scam and residents are advised not to give any details.
Burnley Council will never email you regarding a refund. If you receive such an email, please delete it immediately.