When we have dealt with your claim for Housing Benefit we will send you a decision letter. The letter shows the information we have used to work out your Housing Benefit and you should check it carefully.
If you do not understand our decision or you want to know more, please get in touch with us and ask us to explain it. You should do this within one month of the date on our decision letter.
If you disagree with the decision you can
- Ask us to look again at the decision or
- Appeal to an independent appeals tribunal.
To ask us to look again at our decision you must:
- Write to us within one calendar month of the date on our decision letter
- Make it clear which decision you mean - for example tell us the date on our decision letter and the claim reference
- Say clearly why you think the decision is wrong
- Include any information or evidence you think we have not got
If a month has already passed since our decision you can make a late request for us to look at it again but you will need to tell us why you could not ask within the normal time limit of a month. We cannot always accept a late request.
Appeal to a Tribunal
If we don't change our decision you can ask for your case to be considered by an independent Appeals Tribunal. Or instead of asking us to change our decision you can ask for your case to go straight to the appeal tribunal - make it clear in your letter that this is what you want.
If you decide to appeal you must ensure:
- Your appeal is in writing and signed by you personally
- You make clear which decision you're appealing against
- Your letter must say why you think the decision is wrong
- Your appeal is received within one month of the date on our decision letter
- You can include any extra information and evidence you think should be considered
What happens next ?
- We look at our decision to see if we can change it
- If we can we'll send you a new decision
- If not we prepare papers for the tribunal which explain our decision in detail
- We send copies to you and the Appeal Service
- You get a form which you have to complete and send to the Appeals Service within 14 days to say whether you want your appeal to go ahead and how you want it dealt with
- You can ask for a hearing where you and we both attend and put our case. Or you can ask to have it dealt with without a hearing