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Citizen Access FAQs

You can now access your council tax account anytime, apart from between 1.30am and 4.15am when we back up the system. You'll need your unique code, which you can find at the top right hand corner of your latest council tax bill.

Follow the link to access and log in to your council tax account. You can view your account, tell us about changes such as moving house, apply for a single person discount, set up a direct debit and sign up for e-billing. 

What is E-Billing?

If you register for e-billing we can send your council tax bill to you via email rather than through the post. This saves us money and is more convenient for our customers and environmentally friendly.

If you are jointly liable with another person for paying council tax, they also need to be registered to receive an e-bill. If they are not registered we are required by law to send a paper bill to the address, so please ask them to register to receive their council tax bill electronically.

What does being joint and severally liable mean?

It means that each individual has full responsibility to ensure that the council tax is paid.

Various groups of people can be jointly and severally liable for one council tax bill, for example:

Joint owners

Joint tenants

Husband and wife or a couple living as husband and wife.

Other frequently asked questions

As long as you enter all the information needed and follow the steps, using council tax online should be straightforward. But if you're experiencing any problems, this information may help you.

I haven't got a council tax bill so how do I get a code?

If you don't have a council tax bill you'll need to contact our customer services team so that we can give you a code.

I've got my bill but can't find the code

Your unique code is on the front of your council tax bill. The number is 10 digits long. If you can't find your bill, contact us and we'll send you a copy bill through the post.

A code is printed on all bills. You need to use the one shown on your latest bill. This is a security device to ensure that only you can access your records.

The name shown on the bill is spelt wrong. What do I enter?

Enter the name as it appears on the bill. You can then correct it.

I've added an address correctly but I'm getting a message saying it can't be found

Make sure you enter the property address as shown on the bill. This should be the address for which council tax is being charged. Check you've left a space between the first and second part of the post code and input the correct start of the address. For example, if the bill shows Flat 22 then entering just 22 in the number field will not find the property.

I've put in all my details but can't log in

Is your full name shown on your bill? If there's no first name, or only an initial such as Mr J Smith, council tax online can't verify your record. Please contact us to add your full name to our records.

Check the name entered is the same as on your bill. And make sure you've entered the full 8 digit account number.

If you need to enter an online key, check you've entered the correct one taking care with characters which can be confused, such as the number '0' and the letter 'O'

Can I view my Housing Benefit online?

E-Benefits can be accessed here and allows customers to apply, or for those in receipt of benefit , to register a change of circumstances, including uploading any evidence in support of your changes.

I've tried everything but I'm still having problems

If you're still having problems, complete our Council Tax Account Form, and we'll help you.

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