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Household Support Fund- help with energy costs this winter

The Department for Work and Pensions (DWP) has given local councils funding to support people who are struggling this winter. Burnley Council is using this fund to help low income families with children reduce their energy bills. Eligible households could receive a fuel voucher or a food voucher to offset your fuel bill.


The household support fund payment is only available to low income families with children. To qualify you must live in the Borough of Burnley and:

have at least one child living with you most of the time


Get one of these benefits:

· Universal Credit with a household income of less than £7,400 a year (after tax and not including any benefits you get)

· Income-Based Jobseekers' Allowance

· Income-Related Employment and Support Allowance

· Child Tax Credit, not entitled to Working Tax Credit and household income less than £16,190

· Support under part VI of the Immigration and Asylum Act 1999

· Guarantee element of State Pension Credit

· Income Support

· Working Tax Credit 'run on' – the payment you receive for a further four weeks after you finish work


The information that you provide in your application will be processed in accordance with the General Data Protection Regulation and data protection law for the purpose of provision and management of the Household Support Fund. Your personal information, where provided, will be processed under Article 6,1 (e) of the GDPR; processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Further information can be found on how we process personal data in the Burnley council privacy notice.

How to apply:

Only one application per eligible household is allowed. I.e In a two parent household, only one application can be made.

To speed up the process, please ensure you fully complete the application form. We ask that you do not chase your application until at least 10 working days after this was submitted.

Your application will be processed by the Council's partner, Burnley Pendle and Rossendale Council for Voluntary Services (CVS). If you do not have access to the internet at home, please contact CVS on 01282 433740, then choose one of the following extension numbers when prompted:  1024, 1025 and 1026. 

As this is a discretionary scheme there is no right of appeal. However, if you think we have overlooked important information, then you can ask for us to look at the application again by emailing

This decision is final.

Apply now:

You will need to create an online account with us to make application. This is to ensure we have the correct contact details for you. Without the correct contact details, we cannot process your application.

You will need to provide the following information in your application form:

  • Confirmation that a child in your household is eligible for Free School Meals
  • Your name, address, email address and telephone number
  • Information about your type of energy meter.

Please note the following before you apply:

1. your application may take up to 10 working days to process – please do not contact us during this period as it will take time away from processing applications and may result in any offer of support being delayed for longer than 10 working days.

2. we are receiving multiple applications from from the same households. Please note that only one application per household will be considered.

Thank you.


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