When complaints about suspected breaches of planning control are received from members of the public or parish and community councils, they will always be properly recorded and investigated.
You can make a complaint about suspected breaches of planning control by using our online case form. In order to use this, you must be registered and signed in on the Council website.
Alternatively, you can report a supected breach by letter - please write to Housing & Development Control (contact details below), or email firstname.lastname@example.org giving details of the nature of the breach, the address where the breach is taking place, and what harm the breach is causing. Please don't forget to include your name and address, so that we can inform you of the outcome of the enquiry.
Burnley Borough Council will exercise its discretion not to take formal action following a complaint, and we will explain our reasons to any organisation or person who has asked for an alleged breach to be investigated.
Please note that Planning Enforcement do not investigate anonymous enquiries. It is our policy to keep the names and addresses of enquirers confidential.
Housing and Development Control
Burnley Borough Council Contact Centre
First Floor, 9 Parker Lane
How your enquiry is processed
The Council has adopted a policy for dealing with possible breaches of planning control. The process is as follows:-
1. Investigate all complaints where harm is alleged to see if there is a breach.
2. Prioritise cases received according to the following:
priority 1 - within 1 working day
priority 2 - within 5 working days
priority 3 - within 10 working days
3. Visit sites within the above timescales according to priority.
4. Write to all enquirers to inform of the outcome of our investigations.
5. Monitor planning conditions.