Collections of wheelie bins and recycling start from 6.30 am. To ensure that your bin isn't missed we advise people to put out their bins for this time or alternatively put them out the night before.
If your bin/recycling is missed there could be a few reasons why:
- Your bin/recycling was not out by 6.30 am
- Your bin/recycling wasn't put in the correct place etc
- Your recycling bin contained items that cannot be recycled
If your bin/recycling has been missed and the above list applies to you then unfortunately you will have to wait until your next household waste collection for your rubbish to be collected.
If your bin/recycling was still missed and to your knowledge none of the above list were present then you should contact us. We may be able to arrange a re-collection for you.
Please note that it may take up to 48hrs for a re-collection to occur, however this may take longer if there is an issue with your collection.
Please note missed collections can not be logged until the following working day.